If you have been financially impacted by the COVID-19 pandemic and are concerned with the ability to pay your mortgage, please see the FAQS for Homeowners Impacted by COVID-19 Pandemic for further information.
Please note that the N.C. Office of the Commissioner of Banks cannot provide legal advice, legal representation, or recommend a financial institution with which to do business. Please see our FAQs for more information.
File a Complaint
To file a complaint:
- Check to see if the company or individual you have a complaint against is one we regulate. See Who We Regulate for more information.
- Complete our online complaint form if the company or individual is one we regulate.
When you submit a completed complaint form to the NCCOB, we review it and forward it to the company for a response. Once the response is received, it will be reviewed by our staff for responsiveness and a copy of the company response will be forwarded to you.
Check Complaint Status
If you have filed a complaint with our office, enter your complaint file number and your zip code on the Complaint Status page to see any updates.
Ask a Question or Provide a Tip
Enter a general inquiry on the Contact Information page and we will respond to your question.
When you submit a tip, we will review the tip and take appropriate action, but we will not forward any company responses or updates regarding the tip. Tips may be submitted anonymously.