Consumer Inquiries and Complaint Information

If you have been financially impacted by the COVID-19 pandemic and are concerned with the ability to pay your mortgage, please see the FAQS for Homeowners Impacted by COVID-19 Pandemic for further information.

Please note that the N.C. Office of the Commissioner of Banks cannot provide legal advice, legal representation, or recommend a financial institution with which to do business. Please see our FAQs for more information.

File a Complaint

To file a complaint:

  1. Check to see if the company or individual you have a complaint against is one we regulate. See Who We Regulate for more information.
  2. Complete our online complaint form if the company or individual is one we regulate.

When you submit a completed complaint form to the NCCOB, we review it and forward it to the company for a response. Once the response is received, it will be reviewed by our staff for responsiveness and a copy of the company response will be forwarded to you.

Check Complaint Status

If you have filed a complaint with our office, enter your complaint file number and your zip code on the Complaint Status page to see any updates. 

Ask a Question or Provide a Tip

Enter a general inquiry on the Contact Information page and we will respond to your question.

When you submit a tip, we will review the tip and take appropriate action, but we will not forward any company responses or updates regarding the tip. Tips may be submitted anonymously.